This policy (together with our Website Terms and Conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Dundee & Angus Convention Bureau, Dundee City Council at 3 City Square, Dundee, DD1 3BA.
1. User consent
1.1 We may collect and process Personal Data and Anonymous Data (as defined in clause 2 below) from you when you visit our site www.conventiondundeeandangus.co.uk (the Website) and when you send us information or communications.
1.3 We will not disclose information about our customers to third parties except where it is part of providing a service to you, such as arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.
2. Types of data we collect
2.1 We collect Personal Data and Anonymous Data from you when you visit our Website and when you send us information or communications. “Personal Data” means data that allows someone to identify or contact you, including, for example, your name, address, telephone number, e-mail address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data. “Anonymous Data” means data that is not associated with or linked to your Personal Data; Anonymous Data does not permit the identification of individual persons. We collect Personal Data and Anonymous Data, as described below.
2.2 Personal Data you provide to us. We collect Personal Data from you, such as your first and last name, e-mail and mailing addresses, password, and various when you set up an account and make purchases on the Website. When you order Products (as defined in our Website Terms and Conditions) on our Website, we will collect all information necessary to complete the transaction, including your name, credit card information, billing information and delivery address. We also retain information on your behalf, such as your credit card information for future purchases and addresses you add to your address book. If you provide us feedback or contact us via e-mail , we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply, and any information that you submit to us. We may also collect Personal Data, such as demographic information or personal preferences, from you.
2.4 Personal Data that we collect from you about others. If you decide to invite others to the Website or create a Dundee & Angus Convention Bureau account for a third party to join the Website, we will collect yours and the third party’s names, e-mail addresses, and/or phone number in order to send an e-mail or text message and follow up with the third party. You or the third party may contact us at firstname.lastname@example.org to request the removal of this information from our database.
3. Use of your data
3.1 General Use. In general, Personal Data you submit to us is used either to respond to requests that you make, or to aid us in serving you better. We use your Personal Data in the following ways: to allow the creation of and secure your Dundee & Angus Convention Bureau account on our network; identify you as a user in our system; to provide for the proper administration of our Website and Product sales; to enable you to interact with our Website; to send you a welcome e-mail to verify ownership of the e-mail address provided when your Dundee & Angus Convention Bureau account is created; to send you administrative e-mail notifications, such as security or support and maintenance advisories; to respond to your inquiries or other requests; to do demographic analysis on our membership base; to send promotional communications as described in clause 6.1 below; to provide you with electronic newsletters; and/or to make telephone calls to you, from time to time, as a part of secondary fraud protection or to solicit your feedback.
3.2 Creation of Anonymous Data. We may create Anonymous Data records from Personal Data by excluding information (such as your name) that makes the data personally identifiable to you. We use this Anonymous Data to analyse request and usage patterns so that we may enhance the content of our Products and services and improve Website navigation. We reserve the right to use and disclose Anonymous Data to third parties at our discretion.
4. Disclosure of your information
4.1 We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
4.2 We may disclose your personal information to third parties:
4.2.1 In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
4.2.2 If Dundee & Angus Convention Bureau or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
4.2.3 If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms and Conditions and other agreements; or to protect the rights, property, or safety of Dundee & Angus Convention Bureau, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
5. Third parties
5.2 Disclosure to Third Party Service Providers. Except as otherwise stated in this policy, we do not generally sell, trade, share, or rent the Personal Data collected from our services to other entities. However, we may share your Personal Data with third party service providers to provide you with the Products and related services that we offer you through our Website; to conduct quality assurance testing; to provide technical support; or to provide specific services, such as synchronization of your contacts with other software applications, in accordance with your instructions. These third party service providers are required not to use your Personal Data other than to provide the services requested by us. You expressly consent to the sharing of your Personal Data with our contractors and other service providers for the sole purpose of providing services to you.
6. Your choices regarding your personal data
6.2 Changes to Personal Data. You may change any of your Personal Data in your Dundee & Angus Convention Bureau account by logging into your Dundee & Angus Convention Bureau account page or by sending an e-mail to email@example.com. You may request deletion of your Personal Data by us, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives.
7. Security of your personal data
7.1 We are committed to protecting the security of your Personal Data. We use a variety of industry-standard security technologies and procedures to help protect your Personal Data from unauthorised access, use, or disclosure. We also require you to enter a password to access your Dundee & Angus Convention Bureau account information. You are responsible for keeping this your account password confidential. We ask you not to share a password with anyone.
7.2 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
8. WHERE WE STORE YOUR PERSONAL DATA & SECURITY
9. Contact information
Dundee & Angus Convention Bureau
3 City Square
10. Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.